Privacy, Cookies and Retention Policies

Mansion Student Privacy Policy
Your Accommodation Contract with Mansion Student
Acting as a Guarantor
Enquiries for booking accommodation
Direct Marketing Policy

Cookies Policy

Retention Policy
Retention Schedule

NOTICE: Please read this Privacy Policy carefully. It sets out the terms under which this Website (ie the Website operated by The Mansion Group Holdings Ltd together with the content, any search facilities, directory services, downloads, links and other internet services provided by The Mansion Group Holdings Ltd from time to time) is made available to you. By accessing the Website you agree to be bound by these conditions. This notice is issued by The Mansion Group Holdings Ltd (Company Number 07264889), registered office 1 Oakwood Square, Cheadle Royal Business Park, Cheadle, Cheshire. SK8 3SB. (“The Company”, “we”, “us” or “our”).

The following provides details of our Privacy Policy. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant services.

Note:

This policy only applies to the Websites of The Mansion Group Holdings Ltd and its group companies, and not to the websites of other companies, individuals or organisations to which we provide links.

Consent:

You signify your consent to us collecting and using this information by your use of this Website. Should for any reason we elect to change our Policy, we will notify you of these changes here, so that you are always kept informed of how we collect and use the information and when we would disclose it.

What and How Do We Collect Information about You, and how is it Used?

i) Information we will gather about you, without limitation:-

• Name, user name, gender, date of birth

• E-mail address, postal address, telephone number(s)

• Credit/debit card details

• Existing and/or prospective tenants

ii) Your tastes and preferences when you tell us what these are and by analysis of customer traffic, including the use of cookies (see below).

iii) We will use the information gathered about you to:-

• Authenticate your identity

• Manage your account with us

• To review and analyse the market

• To obtain feedback about the services you provide

• Influence Website design and development to ensure that our Websites are as useful and enjoyable as possible

• Sometimes we might use the information to let you know about functionality changes to our Website, new services or offers that you might find interesting. If you do not wish to receive this information, please send an e-mail to webmaster@tmgh.co.uk. All information gathered is securely protected, stored, accessed and disclosed in line with The Company’s internal procedures

Your privacy is important to us. We will not sell, rent, trade or otherwise disclose your personal information to any third party. However, we may share this information with those companies working on behalf of The Mansion Group Holdings Ltd or its group companies. These partners will store and use your information to provide you with services that a) you have personally requested or b) The Company feels is necessary to keep you informed of. At no point will these partners use your information for any secondary purposes.

We may transfer your personal information to a third party in conjunction with a sale or investment of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but steps will be taken to ensure that your privacy rights continue to be protected.

The Mansion Group Holdings Ltd may provide aggregate statistics about our services, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

The Mansion Group Holdings Ltd reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Our web server automatically records your IP address when you visit our website. We use this information to help us to manage our Website and to continually improve our service to you. Other than indicated above, we will not disclose any of your personal information without your permission unless we are required by law to do so (i.e. if required to do so by a court order or for the purposes of prevention of fraud or other crime).

How Do We Protect your Information?

We have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Acts of 1984 and 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

All web transactions where you supply personal data for the purpose of booking and making payments are encrypted and secured by a secure certificate (SSL). All payment transactions are processed by our secure payment partner, Barclays Bank, and we don’t hold any of your credit cards details on our servers when you book online.

We will not keep your information for longer than necessary for the purposes for which the data was collected or for which it is to be further processed, unless there is a specific legal requirement to do so. The period of information retention can differ according to the use given to the information.

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting The Mansion Group Holdings Ltd, our server will recognise the cookie, giving us information about your last visit. Usage of a cookie is in no way linked to any personally identifiable information while on our Website. Once you close the browser, the cookie simply terminates. Most browsers accept cookies automatically but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our Website.

We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please send an e-mail to info@tmgh.co.uk.

The Mansion Group Holdings Ltd cannot be responsible for the practices and privacy policies of other websites accessed by links from our Website and strongly recommend that you check the policy of each site you visit.

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